Customer Success Hero - مسؤول سعادة العميل

Job description

Become the front-line for the Sabbar mission to bring modern staffing into Retail, Hospitality & Entertainment sectors. You must be passionate about delivering value to customers and solving their pains. And you’re comfortable making dozens of calls per day, receiving partners' requests, and executing them.

You'd be learning about how to manage the success of your customers, build long-term relationships, and enhance your communication & operation skills. If you got the above along with an entrepreneurial, hustling, and energetic spirit, we need you to spread #دوام_الشيوخ to the community of Saudi Arabia and help our customers hire easier and faster 🧡

What will you do?

  • Establish clear client retention goals
  • Develop process that help in building a sustaining business growth and maximizing value for our customer
  • Address and be the caregiver for customers' inquiries & questions.
  • Help customers to introduce flexible staffing in their organization
  • Analyzing customer data to improve customer experience
  • Conduct customer demo and on-boarding programs
  • Promote the value of the product
  • Assist in creating training courses and educational materials
  • Manage customer churn and how to win them back!
  • Review customer complaints and concerns and seek to improve the customer experience

No worries, you’ll be mentored by your colleagues who will be responsible for your personal growth and development. You just have to be passionate and hungry enough to sustain your personal and professional growth with us 🌵🧡

Job requirements

Do you have what it takes?

  • Passion for customer servicing & delivering value to humans
  • Exceptional ability to communicate and foster positive business relationships
  • Experience in managing a diverse group and training each according to company standards
  • Excellent use of technology tools & systems
  • Excellent verbal and written communications skills (Arabic & English)
  • Passion to learn about business development & customer success 
  • Strong phone presence.
  • Strong listening and presentation skills.