Service Quality Officer

Job description

Become the front-line to rapid the growth of Sabbar mission to bring modern staffing into retail, hospitality & entertainment industries. This role is a right fit for you if you are passionate about delivering value to customers, solve their pains, and comfortable hustling around to save the day and make your customers happy.

You'd be learning about how to build effective operational processes, managing staff remotely, building scalable organization systems, meeting customers' demands, and develop long-term relationships with your customers. If you got the above along with an entrepreneurial, hustling, and energetic spirit, we need you to spread #دوام_الشيوخ to the community of Saudi Arabia and help our customers hire easier and faster 🧡

What you'll do and learn?

  • Execute strategic plans when it comes to growing our revenues, meeting KPIs, and the reliability of the platform.
  • Work with your operations manager on how to increase fulfillment rate, and oversee customer requests.
  • Help build and maintain a top-quality worker pool of Sabbarians
  • Research on solutions on how to solve for scalability.

About Sabbar
Sabbar is an on-demand staffing marketplace that specializes in the gig and temp jobs in the retail, hospitality, warehousing, and entertainment industry in MENA. Our platform enables businesses to hire highly qualified and fully vetted professionals. We are backed by STV, Derayah Ventures, VentureSouq, and 500 Startups with an aim to “create a world where everyone can work”.

In Sabbar, we believe a job can change a life and that helps us to wake up with less than 10 snoozes in the morning. We love to work in a fast-paced environment that welcomes people who are fun, have ownership, hands-on, passionate, and most importantly … Foodies 🍕. We are disrupting the traditional job market by trying and experimenting new things that we never thought may work. And through this roller-coaster of hustling, we make sure to enjoy and have a good laugh over a game night, movie day, or even with a simple peanut butter sandwich breakfast.

Job requirements

  • Excellent data analysis skills and ability to get insight from chaos
  • Ability to multi-task and juggle different tasks at the same time
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Great interest in problem-solving and identifying issues and challenges
  • Patience and grits to own projects end-to-end from planning to delivery
  • Fluency in English and Arabic, both verbal and written